If you're not completely satisfied with your online or in-store purchase, you can return it within 14 days, as long as the items are unworn, unwashed, and in their original, resalable condition.
To ensure a smooth returns process, please follow the steps below, and don't hesitate to reach out if you have any questions. Please note that the cost of the returns label is not covered by Merz b. Schwanen.
Step 1
Please complete the return form on the back of the delivery note by providing the following details:
- Your order number (it starts with "SO...")
- The items you wish to return
- The reason for returning the items
Step 2
Place the items, unworn and in their original packaging, along with the completed returns form, into the package.
Step 3
Register your return here. Once you register the return you can send the return back to our online warehouse using a returns label. Please ensure the return is handled via DHL Express for efficient processing. Using a different carrier may lead to delays and additional costs.
Thank you! We will process your return and refund as swiftly as possible.
The refund will be issued to the original payment method and may take 7-10 business days to process. Please note that shipping costs for returns are non-refundable. Additionally, returns that are not pre-registered may require longer processing times.
For further information, please read our Terms & Conditions.